Tender Summary

Telecare Alarm Receiving Software Package Specification for Call Centre Procurement

Buying Organisation

North Herts District Council

Contract Value

Unknown

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

Telecare Alarm Receiving Software Package Specification for Call Centre Procurement

North Hertfordshire District Council is seeking to update its current telecare calls handling platform by August 2025. In section E are a series of questions to help us formulate a strategy for the procurement of a platform based on the specification outlined in sections B and C.

We would value the input of providers in answering the questions in section A so that we can gain the most up to date understanding of the market.

Tender categories (products & services required)

Desktop communications software package (CPV 48511000)
Telecommunications system (CPV 32524000)
IP telephone services (CPV 64215000)
Wireless telecommunications system (CPV 32510000)
Communications equipment (CPV 32570000)
Communications control system (CPV 32573000)
Telecommunications equipment (CPV 32522000)
Communications infrastructure (CPV 32571000)
Integrated telecommunications services (CPV 64227000)

Region

East (UKH)

Buyer Information