Tender Summary

PQ0510 - Further Support for Accessible Tourism

Buying Organisation

Birmingham City Council

Contract Value

Unknown

Tender Description

Birmingham City Council would like to support the continued development of accessibility within Birmingham's visitor economy. To deliver this there is a requirement for an accessible tourism specialist with extensive experience of working with different types of visitor economy businesses.

Birmingham's Visitor Destination Plan identified that there is a real opportunity for the city's visitor economy to improve accessibility, provide an inclusive welcome and tap into a new and potentially loyal customer base. The Support for Accessible Tourism workstream seeks to improve understanding, practises and customer service amongst businesses to ensure that customers with accessibility needs are welcomed and valued, whether they are residents, tourists or parents who require changing facilities.

The Council developed an online 'Accessible Tourism Hub' featuring training webinars, information guides and toolkits to support visitor economy businesses in becoming more accessible. Launched in March 2023, the hub was welcomed by the sector but uptake has been slow with employers facing competing pressures such as the cost of living crisis, rising energy costs and an unstable labour market.

The project will also work with accessibility champions to create short-form social media videos aimed at the traditionally time-poor hospitality sector by demonstrating how small changes can make a significant difference to customers with access requirements. A product audit found that the websites of around 90% of Birmingham's restaurants and cafes had no information at all on accessibility, and some of those that did only addressed wheelchair users, ignoring the 80% of disabled people with hidden impairments.

The contract will be for the period commencing May 2024 and concluding on 31st January 2025.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity, please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ and submit your details to register. You will then be able to log on which will enable you to download all relevant quotation documentation.

If you are unable to register with In-tend or have any questions or problems on how to use this web site please email us at: cps@birmingham.gov.uk

Your completed tender submission should be returned by noon on 17th April 2024 via the 'in-tend' system https://in-tendhost.co.uk/birminghamcc.

Tender categories (products & services required)

Administrative services related to tourism affairs (CPV 75125000)
Specialist training services (CPV 80510000)
Research and development consultancy services (CPV 73200000)
Research and development services and related consultancy services (CPV 73000000)
Development consultancy services (CPV 73220000)
Design consultancy services (CPV 79415200)
Public relations consultancy services (CPV 79416200)
Training seminars (CPV 80522000)
General management consultancy services (CPV 79411000)
Advertising management services (CPV 79341200)
Training programme services (CPV 80521000)
Research consultancy services (CPV 73210000)
Business analysis consultancy services (CPV 72221000)
Business development consultancy services (CPV 79411100)
Project management consultancy services (CPV 72224000)
Travel management services (CPV 63516000)
Training services (CPV 80500000)
Business and management consultancy and related services (CPV 79400000)
Business and management consultancy services (CPV 79410000)
Marketing management consultancy services (CPV 79413000)

Region

West Midlands (UKG)

Buyer Information