totaltenders
Buying Organisation
Bernicia Group
Contract Value
£110,000 to £150,000
Suitable for SMEs
Yes
Suitable for VCSEs
Yes
We are preparing for the Regulator of Social Housing's (RSH) new Consumer Standard that will come into force from April 2023 in the form of Tenant Satisfaction Measures (TSM's).
In doing so we are seeking to engage the services of an expert independent consultancy for 3 years (with the option to extend for a further 2 years if necessary) to undertake tenant perception surveys as set out in the TSM's. This will allow us to track and analyse how tenants perceive the services they receive from us and the relationship they have with us.
Customer satisfaction survey (CPV 79342311)
North East (UKC)
Bernicia Group
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