UK Call Centre Tenders
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Housing Maintenance & Repair
This dynamic purchasing system (DPS) provides a compliant, one stop shop for all aspects of housing maintenance & repair for both tenanted and void/vacant properties. Featuring a vast range of both planned and reactive maintenance & repair services, the agreement also provides access to essential...
Contract Value: £500,000,000
Buying Organisation: Crown Commercial Service
Tender Category: Call centre
Telephony and Communication Services Dynamic Purchasing System
The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled...
Contract Value: £12,000,000
Buying Organisation: Scottish Government
Tender Category: Call centre
Out Of Hours Service Provider
...Call cover
Contract Value: Unknown
Buying Organisation: Golding Homes
Tender Category: Call centre
DBC (AL) Repairs, Maintenance and Capital Delivery for Housing Assets
Dacorum Borough Council (the Council) has a retained housing stock of approximately 10,200 homes and accommodates circa 47,000 residents. To fulfil its landlord responsibilities, the Council requires service provision to undertake services in the following areas: - Responsive Repairs - Cyclical...
Contract Value: £300,000,000
Buying Organisation: Dacorum Borough Council
Tender Category: Call centre
Historic England Customer Service Provision
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. this is required Monday to Friday all year round between 9am and 5pm. Historic England...
Contract Value: £460,000
Buying Organisation: Historic England
Tender Category: Call centre
Historic England Customer Service Provision
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects...
Contract Value: £460,000
Buying Organisation: Historic England
Tender Category: Call centre
Aster Group: Out Of Hours Telephone Line Managed Service.
...Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of...
Contract Value: Unknown
Buying Organisation: Aster Group
Tender Category: Call centre
Brighter Places - Gas and Electric Servicing, Breakdown and Compliance Contracts
Brighter Places are seeking expressions of interest from suitably skilled and experienced Suppliers to deliver Gas and Electric servicing and remedial works across its stock in Bristol and the surrounding areas, consisting of approximately 3,600 properties. The contract will be split into two lots,...
Contract Value: £10,937,745
Buying Organisation: Brighter Places
Tender Category: Call centre
West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution
...centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market...
Contract Value: Unknown
Buying Organisation: West Midlands Combined Authority
Tender Category: Call centre
West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution
...centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market...
Contract Value: Unknown
Buying Organisation: West Midlands Combined Authority
Tender Category: Call centre
N/A
...call taking capacity in the event of an unplanned fault or confidently resource for a forecasted storm and is thus considering an outsourcing solution, in addition to our internal storm helper workforce. Requirement: Provision of trained resource to the required capacity to support peak call volumes...
Contract Value: Unknown
Buying Organisation: SSE plc
Tender Category: Call centre
Contact Centre Software Enhancement
...Centre Solution Software solution to plug into our current VOIP Contact Centre Solution. We are looking to enhance our current contact centre solution. Our customers are truly at the heart of what we do here at Thirteen and we are exploring the external market to support...
Contract Value: Unknown
Buying Organisation: THIRTEEN HOUSING GROUP LIMITED
Tender Category: Call centre
1295 - Repairs, Voids, Planned and Cyclical Works
CHS are seeking to appoint a single contractor to deliver their repairs, voids, planned and cyclical works programs. The contract will be for an initial 4 years, with an option to extend by a further 4 years and then a further 2 years, for a total of up to 10...
Contract Value: £37,000,000
Buying Organisation: CHS Group
Tender Category: Call centre
Wales Gypsy Roma and Traveller Advice and Advocacy Services
The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (the Service) for 2024-2028 on a pan Wales...
Contract Value: £930,000
Buying Organisation: Llywodraeth Cymru / Welsh Government
Tender Category: Call centre
The supply of West Midlands Combined Authority Contact Centre System and Associated Required Licences
...Call Centre System and Associated Licences via a direct award process utilising G-Cloud 13. This system is intended to provide the Authority with the ability to have a single point of contact system for citizens who need to contact WMCA by telephone that require access to...
Contract Value: £51,181
Buying Organisation: West Midlands Combined Authority
Tender Category: Call centre
Contact Centre Omnichannel Solution
...call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements. Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Contract Value: £600,000
Buying Organisation: London Borough of Waltham Forest
Tender Category: Call centre
The Development of Resource Planning Costs for New Service Delivery Models
...Call Centre and processing operations scenarios. Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models....
Contract Value: Unknown
Buying Organisation: London Borough Of Lambeth
Tender Category: Call centre
Scotlands Domestic Abuse and Forced Marriage Helpline
The Scottish Government, on behalf of the Scottish Ministers has a requirement for the operation and management of Scotlands Domestic Abuse and Forced Marriage Helpline. The helpline will operate 24 hours a day, 7 days a week over 365 days a year, providing high quality information and support to...
Contract Value: Unknown
Buying Organisation: Scottish Government
Tender Category: Call centre
2024 Solutions for Non-Permanent Workers Services for British Council China
British Council China is looking for competitive suppliers to provide comprehensive solutions for non-permanent workers services (NPW) with aims to support business operations for all British Council China offices and to achieve effectiveness, efficiency, and best value for money. Successful...
Contract Value: Unknown
Buying Organisation: British Council
Tender Category: Call centre
Puzzel Platform
...Centre telephony platform
Contract Value: £126,705
Buying Organisation: NHS England
Tender Category: Call centre
Call Monitoring Service
...Call Monitoring Service for Rushcliffe Borough Council
Contract Value: £150,000
Buying Organisation: Nottinghamshire County Council
Tender Category: Call centre
ScotRail Customer Contact Centre
...centre services to enhance its customer relations, smartcard helpline, delay repay and tele sales operations serving B2C and B2B customers. SRT is looking for an innovative partner who, during the life of the contract, can help modernise our contact centre and the methods we use to...
Contract Value: Unknown
Buying Organisation: ScotRail Trains Limited
Tender Category: Call centre
Early engagement notice - Contact Centre
...Centre Services. Our existing arrangement ends in November 2025 and we are keen to understand all available methods through which our customer contact service can be delivered and managed. Companies House anticipates that the way we engage with our customers will change significantly over the next...
Contract Value: Unknown
Buying Organisation: Companies House
Tender Category: Call centre
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Organisations that have recently procured Call Centre
- Crown Commercial Service
- Scottish Government
- Golding Homes
- Dacorum Borough Council
- Historic England
- Aster Group
- Brighter Places
- West Midlands Combined Authority
- SSE plc
- THIRTEEN HOUSING GROUP LIMITED
- CHS Group
- Llywodraeth Cymru / Welsh Government
- London Borough of Waltham Forest
- London Borough Of Lambeth
- British Council
- NHS England
- Nottinghamshire County Council
- ScotRail Trains Limited
- Companies House
