UK Call Centre Tenders

Housing Maintenance & Repair

This dynamic purchasing system (DPS) provides a compliant, one stop shop for all aspects of housing maintenance & repair for both tenanted and void/vacant properties. Featuring a vast range of both planned and reactive maintenance & repair services, the agreement also provides access to essential...

Contract Value: £500,000,000

Buying Organisation: Crown Commercial Service

Tender Category: Call centre

Telephony and Communication Services Dynamic Purchasing System

The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled...

Contract Value: £12,000,000

Buying Organisation: Scottish Government

Tender Category: Call centre

Call Monitoring Services

...Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years +...

Contract Value: £15,000,000

Buying Organisation: Housing 21

Tender Category: Call centre

Contact Centre Replacement

OCC are looking to replace and update the current contact center...

Contract Value: Unknown

Buying Organisation: Oxford City Council

Tender Category: Call centre

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate...

Contract Value: Unknown

Buying Organisation: Wales and West Housing Association Ltd

Tender Category: Call centre

RFI - Fraud, Corruption and Reporting Online

...centre market places with capability and capacity to deliver a Fraud and Corruption Reporting On-line service. About NHSBSA: The NHSBSA is a national organisation providing a broad range of business services that support the wider NHS. Further information on our extensive service portfolio can be found...

Contract Value: Unknown

Buying Organisation: NHSBSA

Tender Category: Call centre

Provision of an Out of Hours Telephone Service

...Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime,...

Contract Value: Unknown

Buying Organisation: Aster Group

Tender Category: Call centre

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc

...Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Contract Value: £550,000

Buying Organisation: Platform Housing Group

Tender Category: Call centre

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc

...Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.

Contract Value: £550,000

Buying Organisation: Platform Housing Group

Tender Category: Call centre

Out Of Hours Service Provider

...Call cover

Contract Value: Unknown

Buying Organisation: Golding Homes

Tender Category: Call centre

Out Of Hours Service Provider

...Call cover

Contract Value: Unknown

Buying Organisation: Golding Homes

Tender Category: Call centre

DBC (AL) Repairs, Maintenance and Capital Delivery for Housing Assets

Dacorum Borough Council (the Council) has a retained housing stock of approximately 10,200 homes and accommodates circa 47,000 residents. To fulfil its landlord responsibilities, the Council requires service provision to undertake services in the following areas: - Responsive Repairs - Cyclical...

Contract Value: £300,000,000

Buying Organisation: Dacorum Borough Council

Tender Category: Call centre

Historic England Customer Service Provision

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. this is required Monday to Friday all year round between 9am and 5pm. Historic England...

Contract Value: £460,000

Buying Organisation: Historic England

Tender Category: Call centre

Historic England Customer Service Provision

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects...

Contract Value: £460,000

Buying Organisation: Historic England

Tender Category: Call centre

Aster Group: Out Of Hours Telephone Line Managed Service.

...Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute the work to the appropriate in-house operative teams and/or external contractors. Aster provides an out of...

Contract Value: Unknown

Buying Organisation: Aster Group

Tender Category: Call centre

ecm_12348 NASSTAR for Historical Call Recording Storage

...call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

Contract Value: £35,400

Buying Organisation: Department for Work and Pensions

Tender Category: Call centre

Brighter Places - Gas and Electric Servicing, Breakdown and Compliance Contracts

Brighter Places are seeking expressions of interest from suitably skilled and experienced Suppliers to deliver Gas and Electric servicing and remedial works across its stock in Bristol and the surrounding areas, consisting of approximately 3,600 properties. The contract will be split into two lots,...

Contract Value: £10,937,745

Buying Organisation: Brighter Places

Tender Category: Call centre

West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

...centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market...

Contract Value: Unknown

Buying Organisation: West Midlands Combined Authority

Tender Category: Call centre

West Midlands Combined Authority are looking to complete Pre Market Engagement for the Delivery of its Contact Centre Solution

...centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market...

Contract Value: Unknown

Buying Organisation: West Midlands Combined Authority

Tender Category: Call centre

N/A

...call taking capacity in the event of an unplanned fault or confidently resource for a forecasted storm and is thus considering an outsourcing solution, in addition to our internal storm helper workforce. Requirement: Provision of trained resource to the required capacity to support peak call volumes...

Contract Value: Unknown

Buying Organisation: SSE plc

Tender Category: Call centre

Contact Centre Software Enhancement

...Centre Solution Software solution to plug into our current VOIP Contact Centre Solution. We are looking to enhance our current contact centre solution. Our customers are truly at the heart of what we do here at Thirteen and we are exploring the external market to support...

Contract Value: Unknown

Buying Organisation: THIRTEEN HOUSING GROUP LIMITED

Tender Category: Call centre

1295 - Repairs, Voids, Planned and Cyclical Works

CHS are seeking to appoint a single contractor to deliver their repairs, voids, planned and cyclical works programs. The contract will be for an initial 4 years, with an option to extend by a further 4 years and then a further 2 years, for a total of up to 10...

Contract Value: £37,000,000

Buying Organisation: CHS Group

Tender Category: Call centre