UK Helpdesk Services Tenders
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Dynamic Purchasing System for Soft FM Services
...services across a range of geographic regions, services types and value bands. The framework will cover, all types of Soft Facilities Management Services. It is proposed that the term of this DPS agreement will be for a period of 5 years from April 2022 with one...
Contract Value: £75,000,000
Buying Organisation: Red Kite Learning Trust
Tender Category: Helpdesk services
Pre Procurement Market Engagement - Committee Management System
North Hertfordshire District Council (the Council) is undertaking a pre procurement market engagement exercise to explore the Committee Management System options available and the different provision within these systems. It needs to be a comprehensive system, with the ability to manage all aspects...
Contract Value: Unknown
Buying Organisation: North Herts District Council
Tender Category: Helpdesk services
Contract for Enterprise Service Management System
...services teams. We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point...
Contract Value: £400,000
Buying Organisation: Liverpool John Moores University
Tender Category: Helpdesk services
First Federation Trust - ICT Managed Service
...services across all sites within the Trust. This procurement involves the delivery of ICT across all the schools as part of a joined up programme of work, whilst at the same time being able to be flexible to deal with ad-hoc purchases and small projects that...
Contract Value: £5,200,000
Buying Organisation: First Federation Trust
Tender Category: Helpdesk services
Total FM Service - CLCH
...services provider. The outcome of this review indicates that the Hard FM Services (PPM & Reactive), Soft FM Services (PPM & Reactive), Helpdesk Provision, Capital Projects & Utilities Provision should be put to market for re procurement. Elements of Estates Management may also be incorporated in...
Contract Value: £15,000,000
Buying Organisation: Central London Community Healthcare NHS Trust
Tender Category: Helpdesk services
Retail Strategy
...services in relation to the NS&I Retail Strategy. The services will provide NS&I with a Strategy & Engagement Lead, Digital Lead and access to an SME Panel to co-create a vision and strategy around Customer & Channels, anchored to existing Product discovery. The contract has been...
Contract Value: £198,850
Buying Organisation: NS&I
Tender Category: Helpdesk services
Strategic Planning Services
...services related to its Strategic Planning needs.
Contract Value: £288,830
Buying Organisation: NS&I
Tender Category: Helpdesk services
Programme & Release Management
...services for the NS&I Business Transformation Programme. The services will provide NS&I with a Project Release Lead, Project Release Manager and Project Release Architect resources to assist with the implementation of Project Release Management on the Business Transformation Programme and the definition and delivery of the...
Contract Value: £896,505
Buying Organisation: NS&I
Tender Category: Helpdesk services
Strategic IT Service Desk
The Home Office is looking for a supplier that can provide a high-quality IT service desk and/or End User Device capability in a large and complex environment, as well as assisting the customer in maturing toolsets to take advantage of evolving functionality and technology that increases efficiency...
Contract Value: Unknown
Buying Organisation: Home Office
Tender Category: Helpdesk services
Award of IT Helpdesk Contract via G-Cloud 13
Provision of a cloud based IT helpdesk. This is procured via the G-Cloud 13...
Contract Value: £44,390
Buying Organisation: SALVATION ARMY HOUSING ASSOCIATION
Tender Category: Helpdesk services
IS Service Helpdesk
...services to our internal colleagues alongside supporting the Triage process and is the main asset register and knowledge base for the organisation.
Contract Value: £57,979
Buying Organisation: DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS
Tender Category: Helpdesk services
Managed Detection and Response (MDR)
To source a reliable and experienced Manged Detection and Response (MDR) service provider to enhance Satellite Application Catapult's cyber/information...
Contract Value: £315,000
Buying Organisation: Satellite Applications Catapult
Tender Category: Helpdesk services
Managed Detection and Response (MDR)
To source a reliable and experienced Manged Detection and Response (MDR) service provider to enhance Satellite Application Catapult's cyber/information...
Contract Value: £315,000
Buying Organisation: Satellite Applications Catapult
Tender Category: Helpdesk services
Helpdesk System
Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and...
Contract Value: £35,700
Buying Organisation: Nottingham University Hospitals NHS Trust
Tender Category: Helpdesk services
Rainbow Programme Secure O365
The Rainbow programme will define a new operating model for NS&I and is a critical priority for the business in order to prepare for, and deliver, the outsourced model post 2025. A secure document management and collaboration platform, entirely separate from the Atos-supported IT...
Contract Value: £87,131
Buying Organisation: NS&I
Tender Category: Helpdesk services
BTA2005 IT Service Desk
...helpdesk
Contract Value: £300,000
Buying Organisation: VisitBritain/VisitEngland
Tender Category: Helpdesk services
Business Transformation Programme - External Specialist Support
...SERVICES FRAMEWORK RM6187 MCF 3** NS&I has a requirement for a Supplier to support the business with the development and implementation of delivery plans, new capabilities, and associated change management. The project will be structured into the two workstreams outlined below, commencing with an initial discovery...
Contract Value: Unknown
Buying Organisation: NS&I
Tender Category: Helpdesk services
LAA Defence Solicitor Contact Centre and Civil Legal Advice Contract
LAA Defence Solicitor Contact Centre and Civil Legal Advice Operator Service...
Contract Value: £12,200,000 to £18,305,000
Buying Organisation: Ministry of Justice
Tender Category: Helpdesk services
HM Courts & Tribunals Service (HMCTS) Service Management Services 3
...Services 3; covering Service Lines: - Release Management - Service Design and Service Transition - Product Management for Networks, Wi-fi and End User Compute Services
Contract Value: £937,188 to £11,874,993
Buying Organisation: Ministry of Justice
Tender Category: Helpdesk services
Request For Information: Future Integrated User Services: Fixed Voice (Official) and Voice & Video (Secret)
...Services (IUS) Programme is responsible for the delivery of Voice Telephony, Video Teleconferencing (VTC) and Mobile services across multiple security classifications. The collection of capabilities is delivered under a single contract. The aim of Future IUS (F-IUS) is to ensure the continuity of services whilst disaggregating...
Contract Value: Unknown
Buying Organisation: Ministry of Defence
Tender Category: Helpdesk services
Request For Information: Future Integrated User Services: Fixed Voice (Official) and Voice & Video (Secret)
...Services (IUS) Programme is responsible for the delivery of Voice Telephony, Video Teleconferencing (VTC) and Mobile services across multiple security classifications. The collection of capabilities is delivered under a single contract. The aim of Future IUS (F-IUS) is to ensure the continuity of services whilst disaggregating...
Contract Value: Unknown
Buying Organisation: Ministry of Defence
Tender Category: Helpdesk services
CGI Service Desk
CGI Service...
Contract Value: £667,507
Buying Organisation: BEIS
Tender Category: Helpdesk services
User Services for Emergency Services Network (ESN)
...Services for the Emergency Services Network (ESN). The information previously shared as part of the market engagement activity has now been superseded by the procurement and contract documentation issued in connection with this contract notice. Only the information shared pursuant to this contract notice should be...
Contract Value: £895,000,000
Buying Organisation: Secretary of State for the Home Department, Public Safety Group, Emergency Services Mobile Communications Programme (ESMCP)
Tender Category: Helpdesk services
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Organisations that have recently procured Helpdesk Services
- Red Kite Learning Trust
- North Herts District Council
- Liverpool John Moores University
- First Federation Trust
- Central London Community Healthcare NHS Trust
- NS&I
- Home Office
- SALVATION ARMY HOUSING ASSOCIATION
- DEPARTMENT FOR ENVIRONMENT FOOD & RURAL AFFAIRS
- Satellite Applications Catapult
- Nottingham University Hospitals NHS Trust
- VisitBritain/VisitEngland
- Ministry of Justice
- Ministry of Defence
- BEIS
- Secretary of State for the Home Department, Public Safety Group, Emergency Services Mobile Communications Programme (ESMCP)
