UK Telephone Answering Services Tenders

Telephony and Communication Services Dynamic Purchasing System

The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled...

Contract Value: £12,000,000

Buying Organisation: Scottish Government

Tender Category: Telephone-answering services

US_25070 - CAWI/CATI survey - EMPOCI team - Sussex

The EMPOCI project team (based at University of Sussex) seeks to work with a supplier(s) to undertake a CAWI survey in Germany, the United Kingdom and/or United States of America (with an additional optional coverage of...

Contract Value: £85,000

Buying Organisation: University of Sussex

Tender Category: Telephone-answering services

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services...

Contract Value: £7,000,000

Buying Organisation: London Borough of Ealing

Tender Category: Telephone-answering services

Out of Hours (OOH) Telephony Services & Remote Fire Alarm Equipment Monitoring

Wales & West require a contractor to deliver Out of hours Telephony services to deal with residents and contractors with regards to responsive repair works to our housing stock across Wales. It also includes remote fire alarm equipment monitoring to WWHA stock across Wales, taking the appropriate...

Contract Value: Unknown

Buying Organisation: Wales and West Housing Association Ltd

Tender Category: Telephone-answering services

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. There is the provision of an Out of Hours repairs service...

Contract Value: £300,000

Buying Organisation: Wealden District Council

Tender Category: Telephone-answering services

ESPH AB WDC Emergency Lifeline (ESPH655 JB)

Wealden District Council are seeking a suitably qualified and experienced Contractor to monitor of a range of Alarm Monitoring Service including associated Telecare sensors and supporting Retirement Living Managers who are on/off site. There is the provision of an Out of Hours repairs service...

Contract Value: £300,000

Buying Organisation: Wealden District Council

Tender Category: Telephone-answering services

EEM0071 Vacant Property Services Framework

Efficiency East Midlands Ltd (EEM) is a procurement consortium which establishes and manages a range of frameworks and DPS agreements. Our membership has now grown to over 367 members including organisations providing services to the whole public sector including housing associations, local...

Contract Value: £200,000,000

Buying Organisation: EFFICIENCY EAST MIDLANDS LIMITED

Tender Category: Telephone-answering services

EEM0071 Vacant Property Services Framework

Efficiency East Midlands Ltd (EEM) is a procurement consortium which establishes and manages a range of frameworks and DPS agreements. Our membership has now grown to over 367 members including organisations providing services to the whole public sector including housing associations, local...

Contract Value: £200,000,000

Buying Organisation: EFFICIENCY EAST MIDLANDS LIMITED

Tender Category: Telephone-answering services

Language Services

...Telephone Interpreting Spoken and Visual Video Interpreting Services Spoken and Visual Face-to-Face Interpreting Services The Framework Contract is structured into 5 Lots, with Lot 5 requiring overseas requirements to be met.

Contract Value: £250,000,000

Buying Organisation: Crown Commercial Service

Tender Category: Telephone-answering services

Language Services

...Telephone Interpreting Spoken and Visual Video Interpreting Services Spoken and Visual Face-to-Face Interpreting Services The Framework Contract is structured into 5 Lots, with Lot 5 requiring overseas requirements to be met.

Contract Value: £250,000,000

Buying Organisation: The Minister for the Cabinet Office acting through Crown Commercial Service

Tender Category: Telephone-answering services

Recycling Centre Booking - Telephony Service

...Telephone Booking Service. This service provides booking support to residents who are unable to book an appointment to visit the recycling centre online

Contract Value: £80,000

Buying Organisation: HAMPSHIRE COUNTY COUNCIL

Tender Category: Telephone-answering services

Aster Group: Out Of Hours Telephone Line Managed Service.

*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute...

Contract Value: Unknown

Buying Organisation: Aster Group

Tender Category: Telephone-answering services

RFI for Out of Hours Telephone Answering Service

...telephone answering service within Herefordshire. Herefordshire Council operate an emergency out of hours telephone service for members of the public, covering a number of different council areas, such as environmental health and trading standards, highways, homelessness and adult social care. A procurement exercise is likely to...

Contract Value: £96,000

Buying Organisation: Herefordshire Council

Tender Category: Telephone-answering services

Wales Gypsy Roma and Traveller Advice and Advocacy Services

The Welsh Government is procuring contract for a Gypsy, Roma and Traveller advice and advocacy service (the Service) for 2024-2028 on a pan Wales...

Contract Value: £930,000

Buying Organisation: Llywodraeth Cymru / Welsh Government

Tender Category: Telephone-answering services

Out of Hours Future Operating Model

Service agreement with Capita Business Services for Out of Hours Customer Call Handling Services, under the overarching agreement between London Borough of Ealing and Capital Business...

Contract Value: £176,000

Buying Organisation: London Borough of Waltham Forest

Tender Category: Telephone-answering services

Out of Hours Call Handling Service

This is a direct award via an EEM...

Contract Value: £72,000

Buying Organisation: ROOFTOP HOUSING GROUP LIMITED

Tender Category: Telephone-answering services

Contact Centre Omnichannel Solution

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting...

Contract Value: £600,000

Buying Organisation: London Borough of Waltham Forest

Tender Category: Telephone-answering services

Mental Health Central Access Point (MHCAP) 24/7 Urgent Mental Health Helpline

...telephone access to NHS support, advice and triage. The service provides a 24/7 telephone number for access to urgent mental health support. MHCAP links callers with support workers and LPT clinicians who can assess their needs and advise, support, signpost or refer them directly to the...

Contract Value: £2,685,484

Buying Organisation: Leicestershire Partnership NHS Trust

Tender Category: Telephone-answering services

Out of Hours Call Handling Service

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and...

Contract Value: £300,000

Buying Organisation: Orbit Group Limited

Tender Category: Telephone-answering services

Out of Hours Call Handling Service

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and...

Contract Value: £300,000

Buying Organisation: Orbit Group Limited

Tender Category: Telephone-answering services

Provision of Out of Hours Call Handling Service

The Authority, is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authoritys own customer call centre operating hours in regard to the portfolio of properties it owns...

Contract Value: £300,000

Buying Organisation: Orbit Group Limited

Tender Category: Telephone-answering services

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the...

Contract Value: £7,000,000

Buying Organisation: London Borough of Waltham Forest

Tender Category: Telephone-answering services