Tender Summary

Out of Hours Call Handling Service 2023

Buying Organisation

CHP

Contract Value

£132,000

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.

CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.

CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

Tender categories (products & services required)

Telephone-answering services (CPV 79510000)

Region

North East (UKC)

Buyer Information

CHP

Further information on this tender from CHP when you create a FREE Account