Tender Summary

CH232464 OUT OF HOURS CALL CENTRE SERVICE

Buying Organisation

London Borough of Waltham Forest

Contract Value

£7,000,000

Tender Description

Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the arrangement and will be equally important for any potential new joiners. The current arrangement was procured by the London Borough of Ealing and is used by Ealing, Barnet, Homes for Haringey, Enfield, Barking and Dagenham and Hammersmith and Fulham Councils and Homes for Haringey.

Tender categories (products & services required)

Telephone-answering services (CPV 79510000)
Telephone switchboard services (CPV 64214200)
Telephone survey services (CPV 79311210)

Region

London (UKI)

Buyer Information