Tender Summary

User Services for Emergency Services Network (ESN)

Buying Organisation

Secretary of State for the Home Department, Public Safety Group, Emergency Services Mobile Communications Programme (ESMCP)

Contract Value

£895,000,000

Tender Description

Further to a Prior Information Notice (PIN) ref: 2022/S 000-027907 issued on 4 October 2022, the Secretary of State for the Home Department (the Authority) is undertaking this procurement to appoint a suitably capable and experienced provider of User Services for the Emergency Services Network (ESN).

The information previously shared as part of the market engagement activity has now been superseded by the procurement and contract documentation issued in connection with this contract notice. Only the information shared pursuant to this contract notice should be relied upon by suppliers deciding whether to request to participate in this procurement
The ESN will replace Airwave in the future as the main critical communications system for first responders across Great Britain.
There are more than 300,000 emergency service users who will rely on the system we are creating for their own operational safety and the welfare of the British public. The Emergency Services Mobile Communication Programme (ESMCP) is responsible for delivering the programme and we need companies with high standards, who can work with us to provide the technical building blocks needed, and who believe in the significance of what we are creating in ESN.
ESN will be provided by the User Services Supplier working in conjunction with other suppliers to the programme, principally the Mobile Services Supplier (currently EE). The Mobile Services Supplier provides the radio access network infrastructure and related services.
The User Services Supplier is responsible for the following areas:
Programme and project management delivery
System integration, including the production of end-to-end designs and managing the integration of all systems and interfaces necessary to deliver ESN
Delivery of network and IT infrastructure as required for the User Services, including a dedicated dual 4G/5G SA mobile core network
Provision of a 3GPP-compliant solution for Mission Critical Services (MCX) supporting Mission Critical Push-to-Talk (MCPTT), Data (MCData) and Video (MCVideo) features
Specification and certification services for third-party devices and systems to connect to ESN
Provision of an enterprise mobility management service for ESN devices
Provision of customer support, including a self-service interface, billing and reporting services
Provision of service integration and service management, co-ordinating support from other ESN suppliers and managing end-to-end support for ESN
User Services must be resilient by design and optimised to work over mobile networks.
The MCX Services, which are core to the User Services, will provide prioritised group and individual voice, data and video communications over the 4G mobile network which is currently provided by EE (Mobile Services Supplier).
This opportunity is to establish a contract for User Services for the ESN and will be operated in line with the Competitive Dialogue Procedure under the Public Contracts Regulations 2015 (Regulations) The procurement comprises a multi-stage procurement process that is intended to short list qualified bidders, via an assessment of responses to the Standard Selection Questionnaire (SQ), who will in turn be invited to participate in dialogue with the Authority and tender for the contract opportunity.
The SQ document is provided on the Authority's e-sourcing portal and will be available to suppliers who sign the Non-Disclosure Agreement (NDA) and Ethical Walls Agreement (please see Section VI.3 below for detail on how to access this). Note the date & time in IV2.2/ IV2.3 relates to SQ closing.
The evaluation panel shall evaluate the SQ responses using selection criteria detailed in the SQ document.

A Descriptive Document (DD) which sets out the Authority's requirements will also be made available to suppliers who sign the (NDA & EWA).

The Authority intends to issue draft contractual documentation at a later stage in the procurement, as detailed in the SQ.

Tender categories (products & services required)

Telecommunications services (CPV 64200000)
Telecommunications equipment and supplies (CPV 32500000)
Telecommunications equipment (CPV 32522000)
Telecommunications facilities (CPV 32523000)
Telecommunications system (CPV 32524000)
Data-communications equipment (CPV 32581000)
Ancillary works for telecommunications (CPV 45232332)
Networking, Internet and intranet software package (CPV 48200000)
Billing system (CPV 48444100)
Maintenance and repair of data network equipment (CPV 50312300)
Maintenance and repair of information technology equipment (CPV 50312600)
System maintenance services (CPV 50324100)
Maintenance services of telecommunications equipment (CPV 50330000)
Communications system maintenance services (CPV 50334400)
Mobile-telephone services (CPV 64212000)
Air-to-ground telecommunications services (CPV 64225000)
Draft plans (systems and integration) (CPV 71243000)
IT services: consulting, software development, Internet and support (CPV 72000000)
Systems consultancy services (CPV 72246000)
Helpdesk and support services (CPV 72253000)
Helpdesk services (CPV 72253100)
Systems support services (CPV 72253200)
Software testing (CPV 72254000)
Systems testing services (CPV 72254100)
Software-related services (CPV 72260000)
Software support services (CPV 72261000)
Software development services (CPV 72262000)
Software implementation services (CPV 72263000)
Repair of information technology software (CPV 72267200)
Software supply services (CPV 72268000)
Data network management and support services (CPV 72315000)
Data transmission services (CPV 72318000)
Data management services (CPV 72322000)
Internet services (CPV 72400000)
Customer services (CPV 79342300)
Call centre (CPV 79512000)
Subscription services (CPV 79980000)
Miscellaneous business-related services (CPV 79990000)
Contract administration services (CPV 79994000)
Staff training services (CPV 80511000)
Radio services (CPV 92210000)
General Mobile Radio Services/Family Radio Services (GMRS/FRS) (CPV 92217000)
Services related to the preparation of training manuals (CPV 92312212)
Services furnished by business, professional and specialist organisations (CPV 98110000)

Region

United Kingdom (UK)

Buyer Information