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Tender Summary

Request for Quotation for the provision of FOI, SAR and Complaints Management System

Tender Description

Leicestershire County Council (LCC) is seeking a consolidated solution that manages the following areas:

FOI and EIR requests
Subject Access Requests
Data Incidents
Local Government and Social Care Ombudsman & Information Commissioners Office (ICO) enquiries
Corporate Compliments and Comments
Statutory and non-statutory complaints
MP / Councillor Enquiries

Any solution needs to support overall Local Authority (LA) compliance with UK GDPR (General Data Protection Regulations). The end solution will be used to capture, process, resolve and report across these key areas.

LCC is on principle looking for a SaaS (Software as a Solution) offering with workflows that manage case tracking in these areas.

Tender categories (products & services required)

IT services: consulting, software development, Internet and support (CPV 72000000)

Region

North East (UKC)

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