totaltenders

Tender Summary

Security and Systems Management Solution - Request for Information

Buying Organisation

The University of Manchester

Contract Value

£200,000 to £500,000

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

The University is undertaking a project to establish an Information Technology Operations Centre (ITOC). UoM has a clear vision for the ITOC - it will provide a comprehensive central function for service management monitoring operational maintenance, backup monitoring, change readiness and service impact monitoring, out of hours single worker overwatch, intervention and escalation for major incidents and several other services, eventually providing a 24/7 service.

As part of this project, it has been identified that it would be beneficial to conduct soft market testing to ascertain the offerings around ITOC / IT Estate monitoring and management within the market