Tender Summary

Parking Enforcement & Operations

Buying Organisation

The Royal Borough of Kingston upon Thames

Contract Value

£30,000,000

Tender Description

The Royal Borough of Kingston upon Thames (the Council) are looking to appoint a supplier for the provision of Parking Enforcement & Operations services.
Services include:
- Civil Parking Enforcement
- Moving Traffic Enforcement, including provision of ANPR camera equipment, fixed and
mobile
- Consideration of informal appeals, and support in consideration of formal representations
- Representing the Council at tribunals
- Customer Service, responding to complaints, supporting in responding to corporate
complaints, Elected Member and Members of Parliament enquiries
- Operation of the off street parking estate
- Parking Permit Administration
- Bailiff and Debt Recovery

It is anticipated that dialogue will focus on the following topics:
- Deployment Plan
- Recruitment & Retention
- Customer Service
- Technology & Innovation
- Fixed and Variable Costs
- Performance and Default
- Social Value
- Terms and Conditions

The procurement documents are available for unrestricted and full direct access, free of charge at www.procontract-due-north.com

The proposed duration of the contract will be an initial term of seven (7) years with the option to extend the contract for up to a maximum of three (3) years.

Tender categories (products & services required)

Parking services (CPV 63712400)

Region

North East (UKC)

Buyer Information