totaltenders
Buying Organisation
ARRIVA UK TRAINS LIMITED
Contract Value
£1,100,000
A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry
Customer Relation Management software package (CPV 48445000)
Yorkshire and the Humber (UKE)
ARRIVA UK TRAINS LIMITED
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