Tender Summary

Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)

Buying Organisation

ARRIVA UK TRAINS LIMITED

Contract Value

£1,100,000

Tender Description

A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry

Tender categories (products & services required)

Customer Relation Management software package (CPV 48445000)

Region

Yorkshire and the Humber (UKE)

Buyer Information

ARRIVA UK TRAINS LIMITED

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