Tender Summary

New Mobilising System

Buying Organisation

Scottish Fire and Rescue Service

Contract Value

Unknown

Tender Description

SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives.
The scope of the New Mobilising System will include for the following as a minimum:
- Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources.
- Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations.
- Provide management information and reporting systems, and call recording and storage systems for control operator activity.
- Analysis, review and re-engineering of business processes, teams and data supported by the new technology.
- Design and delivery of a staff training programme for operators, users, and those who interact with the system.
- Provision of 999 telephony

Tender categories (products & services required)

Information technology services (CPV 72222300)
Command, control, communication and computer systems (CPV 35710000)
Command, control, communication systems (CPV 35711000)
Command and control system (CPV 42961000)

Region

Scotland (UKM)

Buyer Information