Tender Summary

Consolidated ERP Solution: Unity Programme - Technology (including ERP) & Technical Delivery Partner

Buying Organisation

H M Revenue & Customs

Contract Value

£500,000,000

Tender Description

In March 2021, Government Business Services launched the 'Shared Services Strategy for Government (SSfG): 2022 and Beyond'. This strategy created the concept of five clusters of departments, each cluster sharing a common set of process, common cloud-based ERP and ancillary systems and a single shared service centre to deliver corporate services across Finance, Procurement, Human Resources (HR) and Payroll.
This direction has led each cluster to set up a programme team with associated governance and steering oversight to:
1. Combine the process design and operational model thinking to deliver a centralised single shared service model; and
2. Define and deliver a standard systems architecture that can support the in-scope business process (Finance, Procurement, HR and Payroll).
The Unity Cluster programme has been commissioned to deliver the SSfG strategy for the following Departments and their associated agencies and relevant Arms Length Bodies (ALBs):
HM Revenue and Customs (HMRC);
Department for Transport (DfT); and
Department for Levelling Up, Housing and Communities (DLUHC).
The objectives of the Unity programme are to:
Design and operate a centralised Finance, Procurement, HR and Payroll shared service function;
Operate a standard set of processes that are fit for the purposes of all Unity Departments;
Design, build, deploy and operate a standard, single set of systems that are scaled to the future and that deliver performant services underpinning the business processes; and
Migrate data from the Unity Departments' existing systems to the new target Unity systems such that each business process continues to operate without disruption.
To achieve this, each department in scope will undertake the following:
1. Business Transformation - deliver the business change to move existing business process & transactional services to a new standard process catalogue in a shared service function, called Unity Business Services ('UBS'); and
2. Technical Transformation - deliver the technical change to move existing technical services and associated data to a new software solution, the 'Unity cluster architecture', that will be supported and managed by a dedicated technical team named Unity Technical Services ('UTS') and its technical partners.
This procurement seeks to procure the goods (i.e. Software) and services (i.e. technical professional services) that are required to enable the Technical Transformation of the Unity cluster.
The Business Transformation and associated change management, as described above, is NOT in scope for this procurement.
The Authority is seeking to procure a combined single instance Software-as-a-Service (SaaS) Solution along with a Technical Delivery Partner delivering systems integration services, on behalf of the departments within the Unity Programme, to ensure the delivery of high quality, value for money (VfM), shared Finance, Procurement, HR and Payroll services which meet the needs of service users.
In order to meet the objectives of the SSfG, outcomes and user needs of the Departments within the Unity Programme, the Programme is seeking to purchase a Cloud-based service, leveraging the capabilities offered by a SaaS ERP platform and associated technologies.

Tender categories (products & services required)

IT services: consulting, software development, Internet and support (CPV 72000000)
Industry specific software package (CPV 48100000)
Transaction-processing software package (CPV 48217000)
Administration software package (CPV 48219300)
Financial analysis software package (CPV 48441000)
Financial systems software package (CPV 48442000)
Time accounting or human resources software package (CPV 48450000)
Procurement software package (CPV 48490000)
Programming services of systems and user software (CPV 72211000)
Time accounting or human resources software development services (CPV 72212450)
Enterprise resource planning software development services (CPV 72212451)
System and support services (CPV 72250000)
Software support services (CPV 72261000)
Software configuration services (CPV 72265000)
Software maintenance and repair services (CPV 72267000)
Data storage services (CPV 72317000)
Computer-related management services (CPV 72510000)
Computer-related professional services (CPV 72590000)
Computer support services (CPV 72610000)
Payroll management services (CPV 79211110)
Sales and purchases recording services (CPV 79211120)
Personnel and payroll services (CPV 79631000)

Region

United Kingdom (UK)

Buyer Information