Tender Summary

Card Not Present (CNP) Payment Gateway Services

Buying Organisation

Transport for London

Contract Value

Unknown

Tender Description

Transport for London
TfL was created in 2000 as the integrated body responsible for London's transport system. TfL is a functional body of the Greater London Authority. Its primary role is to implement the Mayor of London's Transport Strategy and manage transport services to, from and within London.
TfL manages London's buses, the Tube network, Docklands Light Railway, Overground and Trams. TfL also runs Santander Cycles, London River Services, Victoria Coach Station, the Emirates Air Line and London Transport Museum. As well as controlling a 580km network of main roads and the city's 6,000 traffic lights, TfL also regulates London's taxis and private hire vehicles and the Congestion Charge scheme.
Further background on what TfL does can be found on the TfL website here: https://tfl.gov.uk/corporate/about-tfl/what-we-do
Short Description
Transport for London (TfL) is looking to procure an "off the shelf" application as SaaS (Software as a Service) from as Service Provider to allow TfL to continue to provide an uninterrupted payment gateway service to customers via TfL websites.
The service is primarily required for TfL's Oyster Online (OOL) platform and TfL Oyster and Contactless Mobile Application (TOCMA); however, it may be utilised by other websites of TfL and/or members or other members or areas of the TfL group in the future (including in relation to Oyster Online and TOCMA), as and when necessary, including, but not limited to, Road User Charging.
Oyster is used as one of the means to pay for travel around London. It is a smartcard which can hold pay as you go credit, Travelcards and Bus & Tram season tickets. Customers can purchase and manage their Oyster cards on Oyster Online 24 hours a day, 365 days per year, including the following options:
Check their Oyster card balance
Top up their pay as you go credit and add or renew Travelcards and other season tickets
Set up Auto top-up (recurring payments based on pre-agreed arrangements)
Protect their Oyster card in case of lost or stolen
See their Oyster journey history
Apply for a refund for incomplete journeys or service disruptions
TfL requires a payment gateway that can be integrated into the Oyster Online platform and TOCMA in a secure way to ensure the above services are provided to customers uninterrupted. The payment gateway should follow industry best practices for e.g. REST(Representational state transfer)/SOAP(Simple object access protocol) over HTTPs (Hypertext Transfer Protocol Secure) and must comply fully with PCI-DSS (Payment Card Industry Data Security Standard). The service must also offer PAN (Primary Account Number) tokenisation, including the option to bulk import (and retrieve) card numbers from (and to) a secure store.
To assure our transactions and its associated fraud risks, TfL will also require a fraud management tool to be provided through SaaS as part of the payment gateway service, which will help efficiently mitigate these risks. The tool should enable bespoke rules to be built and applied to transactions in real time.
TfL requires a Supplier to be able to provide monitoring tools and capabilities to ensure that the service can be measured by TfL and any disruptions to the service can be appropriately handled. In addition, the system should be able to facilitate chargeback processing, and output customised reports according to bespoke requirements.
The volume of CNP payment gateway transactions for year 2022 was 22,470,775, and the volumes are forecasted to increase by 2% year-on-year over the next few years.
The initial contract term is expected to be 36 months with the potential (at the discretion of TfL) for:-
i) extension up to further 24 months; and/or
ii) an additional period during which some or all of the services may continue to be provided to the extent required to facilitate an effective hand back of the services to TfL or a successor provider.

Tender categories (products & services required)

Financial and insurance services (CPV 66000000)
IT services: consulting, software development, Internet and support (CPV 72000000)

Region

London (UKI)

Buyer Information