Tender Summary

Finance Management System Support

Buying Organisation

Abri

Contract Value

£90,000 to £150,000

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

Abri are seeking a contractor who can provide a full level of support for the current Finance Management Solution used within Abri (currently Open Accounts), Abri require this supplier to provide a solution that can meet the following key elements.
Full reactive maintenance service for Open Accounts and Ebis, enabling the logging of issues/defects and providing resolutions through an excellent responsive approach.
Carry out a full , thorough systems healthcheck across Open Accounts and Ebis , to review current use of the product and advise on any changes to achieve optimal utilisation of functionality.
Engage in a routine cycle of review of system use advising on new functionality & system development.
Support the business with the implementation of all regular upgrades and patch fixes.
Support the business with the expansion of the software, implementation of new functionality and/or complimentary solutions.
Provide access to a user environment where the business can interact on best practice and system use.
Provide regular updates, fully supported by metrics, on quality of service delivery.

Tender categories (products & services required)

Software package and information systems (CPV 48000000)
IT services: consulting, software development, Internet and support (CPV 72000000)

Region

United Kingdom (UK)

Buyer Information