Tender Summary

GB-Houghton Regis: Customer Services Centre Consultancy Support

Buying Organisation

Aldwyck Housing Group

Contract Value

£25,000 to £50,000

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

Consultancy support to assist Aldwyck Housing Group establish a single Customer Services Centre (CSC).

The project will have two stages. The first stage will involve undertaking a comprehensive review of our current contact centres and, within six weeks, produce a detailed report with recommendations for the future structure for the single CSC.

The second phase of the project will outline the actions required, and timescales, to implement the agreed structure.

Tender categories (products & services required)

Business and management consultancy services (CPV 79410000)

Region

East (UKH)

Buyer Information

Aldwyck Housing Group

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