totaltenders

Tender Summary

ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Buying Organisation

Accent Housing Ltd

Contract Value

Unknown

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services.
Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling

The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner.

Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.

Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs

All correspondence must be via the Proactis eTendering portal:

https://procontract.due-north.com/

No email correspondence will be responded to.