totaltenders

Tender Summary

GB-Sheffield: British Business Bank - Customer Journey Mapping

Buying Organisation

British Business Bank

Contract Value

£100,000 to £500,000

Suitable for SMEs

Yes

Suitable for VCSEs

Yes

Tender Description

British Business Bank is inviting interested Suppliers to tender for the provision of comprehensive customer journey maps for key processes across the Bank

This will include translation of' BBB processes into horizontal customer journeys (group-wide, cutting across product verticals), identifying:
How many customer journeys BBB has overall (in relation to the processes identified in batches 1-3); and
Which internal ('back-stage') processes underpin the delivery of which customer journeys

Further detail can be found on the Delta e-Sourcing Portal in the link below, all clarifications/submissions must be sent via the portal to ensure transparency and audit-ability.