Tender Notice

Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension.
These services include:
- Ensuring all NGN data within scope is continuously backed up.
- Providing NGN with 24/7 incident management support with agreed Service Level<br /> Agreements (SLAs) in place<br /> - Supporting NGN's IT disaster recovery and business continuity processes.<br /> - Continuous maintenance of the enterprise backup systems, including any required system<br /> updates or application version upgrades.<br /> - Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews. <br /> - Supporting NGN with audit compliance.<br /> A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.