UK Telephone Switchboard Services Tenders
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CHIC Telecoms Dynamic Purchasing System [DPS]
CHIC publishes this Notice of an Amendment to be made to the DPS in pursuance of the original Notice 2017/S 159-328774 published in OJEU on the 18th August 2017. All other details relating to this DPS remain unchanged. The DPS is also available to all current and future members of PFA, a public...
Contract Value: £40,000,000
Buying Organisation: Communities and Housing Investment Consortium Limited
Tender Category: Telephone switchboard services
Telephony and Communication Services Dynamic Purchasing System
The Authority is establishing a collaborative Dynamic Purchasing System (DPS) for Telephony And Communication Services. The DPS will comprise of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled...
Contract Value: £12,000,000
Buying Organisation: Scottish Government
Tender Category: Telephone switchboard services
CH232464 OUT OF HOURS CALL CENTRE SERVICE
Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services...
Contract Value: £7,000,000
Buying Organisation: London Borough of Ealing
Tender Category: Telephone switchboard services
Aster Group: Out Of Hours Telephone Line Managed Service.
*** PRE MARKET ENGAGEMENT*** ***EXPRESSIONS OF INTEREST*** Aster operates one Contact Centre supporting its property management and maintenance operations for all regions. The function of the Contact Centre is to handle customer contact regarding property repair and housing enquiries and distribute...
Contract Value: Unknown
Buying Organisation: Aster Group
Tender Category: Telephone switchboard services
PI1301686 - Managed Contact Centre for Call Management
PI1301686 - Managed Contact Centre for Call Management Early Market Engagement Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning...
Contract Value: Unknown
Buying Organisation: The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords
Tender Category: Telephone switchboard services
CH232464 OUT OF HOURS CALL CENTRE SERVICE
Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced contract for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the...
Contract Value: £7,000,000
Buying Organisation: London Borough of Waltham Forest
Tender Category: Telephone switchboard services
Audience Services
...Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart...
Contract Value: £47,920,000
Buying Organisation: The British Broadcasting Corporation (BBC)
Tender Category: Telephone switchboard services
ROH/ BSOL ICS Telephony Replacement Managed Service
The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a 120m turnover, treating...
Contract Value: Unknown
Buying Organisation: The Royal Orthopaedic Hospital NHS Foundation Trust
Tender Category: Telephone switchboard services
Request For Information: Future Integrated User Services: Fixed Voice (Official) and Voice & Video (Secret)
22/09/2023- Note: RFI document on linked Defence Sourcing Portal (DSP) has been updated to include offer of face to face meetings for RFI respondents. See DSP link for further information. Background The Ministry of Defence's (MOD's) Integrated User Services (IUS) Programme is responsible for the...
Contract Value: Unknown
Buying Organisation: Ministry of Defence
Tender Category: Telephone switchboard services
Request For Information: Future Integrated User Services: Fixed Voice (Official) and Voice & Video (Secret)
Background The Ministry of Defence's (MOD's) Integrated User Services (IUS) Programme is responsible for the delivery of Voice Telephony, Video Teleconferencing (VTC) and Mobile services across multiple security classifications. The collection of capabilities is delivered under a single contract....
Contract Value: Unknown
Buying Organisation: Ministry of Defence
Tender Category: Telephone switchboard services
ROH/ BSOL ICS Telephony Replacement Managed Service
The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a 120m turnover, treating...
Contract Value: Unknown
Buying Organisation: The Royal Orthopaedic Hospital NHS Foundation Trust
Tender Category: Telephone switchboard services
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
Supply of a Cloud Teams Telephony and Integrated Contact Centre...
Contract Value: £400,000 to £650,000
Buying Organisation: believe housing
Tender Category: Telephone switchboard services
Supply of a Cloud Teams Telephony and Integrated Contact Centre Solution
Supply of a Cloud Teams Telephony and Integrated Contact Centre...
Contract Value: Unknown
Buying Organisation: Believe Housing Ltd
Tender Category: Telephone switchboard services
Pan London Out of Hours Telephony soft market testing
...telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option. The Participating Organisations have joint ownership of a state of the art of telephony system which...
Contract Value: £7,000,000
Buying Organisation: London Borough of Ealing
Tender Category: Telephone switchboard services
Reception and Support Services
HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lchran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta...
Contract Value: £564,000
Buying Organisation: Highlands and Islands Enterprise
Tender Category: Telephone switchboard services
Out of Hours Telephone Service for South Norfolk Council and Broadland District Council
South Norfolk Council and Broadland District Council requires an out of hours call service, covering all out of hours...
Contract Value: £10,000 to £56,000
Buying Organisation: Breckland District Council and South Holland District Council
Tender Category: Telephone switchboard services
HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD
Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance...
Contract Value: Unknown
Buying Organisation: Hertfordshire County Council - Resources
Tender Category: Telephone switchboard services
HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Project: The Provision of an Out of Hours Call Handling Service Project Reference: HCC2214058 Customer: Hertfordshire County Council Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance...
Contract Value: Unknown
Buying Organisation: Hertfordshire County Council - Resources
Tender Category: Telephone switchboard services
HCC 09/22 - The Provision of an Out of Hours Call Handling Service
Hertfordshire County Council (the Council) is currently out to procurement for the Provision of an Out of Hours Call Handling Service. Further information in regards to this opportunity can be found in II.2.4) and V1.3 below.Organisations wishing to take part in this project are invited to "express...
Contract Value: £475,000
Buying Organisation: Hertfordshire County Council
Tender Category: Telephone switchboard services
Facilities Management Services - Lot 2 Reception and Support Services
HIE are seeking suitably qualified and experienced suppliers to provide the Facilities Management Services covering a range of services for the buildings within the Inverness Campus (both owned by HIE and/or co-owned by HIE and the University of the Highlands and Islands (UHI); the common areas of...
Contract Value: £564,000
Buying Organisation: Highlands and Islands Enterprise
Tender Category: Telephone switchboard services
Telephony Services Dynamic Purchasing System
The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for an additional 5 months until 31 August 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being established. The DPS will remain open for new suppliers to apply to...
Contract Value: £10,000,000
Buying Organisation: Scottish Government
Tender Category: Telephone switchboard services
Provision of Public Enquiry Line & Switchboard Service
...Switchboard Service for HM Treasury
Contract Value: £93,500
Buying Organisation: Crown Commercial Service
Tender Category: Telephone switchboard services
GB-Watford: Out of Hours Call Handling Services
Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council's contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone...
Contract Value: £25,000 to £50,000
Buying Organisation: Watford Borough Council
Tender Category: Telephone switchboard services
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Organisations that have recently procured Telephone Switchboard Services
- Communities and Housing Investment Consortium Limited
- Scottish Government
- London Borough of Ealing
- Aster Group
- The Corporate Officer of the House of Commons and the Corporate Officer of the House of Lords
- London Borough of Waltham Forest
- The British Broadcasting Corporation (BBC)
- The Royal Orthopaedic Hospital NHS Foundation Trust
- Ministry of Defence
- believe housing
- Believe Housing Ltd
- Highlands and Islands Enterprise
- Breckland District Council and South Holland District Council
- Hertfordshire County Council - Resources
- Hertfordshire County Council
- Crown Commercial Service
- Watford Borough Council
